Returns & Exchanges
At TCH, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as seamless as possible.
Initiate Your Request
Log into your TCH account or use our guest portal to enter your order number and email address to start the return process.
Print Your Shipping Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and the return slip is included inside the box.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing